We have created an online personal counselling experience that is modeled, as closely as possible, after in-person counselling. We adhere to the same professional ethics and standards of practice online as we would do if we were meeting you in an office. You can expect the same level of care that you would expect with a highly qualified and experienced in-person counsellor.

Therapy Online provides counselling through two modes of communication: a proprietary secure messaging system or secure chat. By focusing our expertise, we are arguably the world leaders in the use of secure on text-based methods to provide quality, effective counselling.

How does it work?
After you have securely registered and described your concerns online, your counsellor will communicate with you through our encrypted email system.

Registration and payment is fast and easy. But do take the time to describe your concerns so that your counsellor will know how to help you. You will receive a personal welcome from your counsellor within 24 business hours, and a full therapeutic reply within 72 hours. You will need to login to our secure online counselling system to receive your counsellor’s messages.

What is a Session when secure messaging is used?
If you go to a counsellor’s office for counselling, you will usually spend about 50 minutes with your counsellor discussing your concerns, setting goals, and working through solutions. This is a counselling session. Similarly, your online counsellor will spend at least 50 minutes writing you an in depth and personal therapeutic reply. In a very real sense, you counsellor will provide you therapy through secure messaging, which is why we call one exchange of messages between you and your counsellor a session.

Additional Information

Telemental health and telepsychiatry are quickly changing fields with constant improvements to technology, encryption, security, HIPAA and HITECH compliance, reimbursements, research, state and federal laws, education and online practice guidelines. These updates will change rapidly, so bookmark or link to this page to check in from time to time to see what has improved. You can also sign up in the contact form to receive a monthly update.

If you need assistance choosing a system, setting up an online therapy network, obtaining referrals for online services, improving provider adoption, or avoiding common telemental health start-up mistakes, contact Behavioral Health Innovation. www.BehavioralHealthInnovation.com.