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Communication

Video Conference (Provider-Client)
YES
Video Conference (Group Capacity)
Email Over Secure Private Network
NO
Email Over the Internet
NO
Live Chat (Provider-Client)
YES
Live Chat (Client to Client)
YES
Client Forums
NO
Text Messaging (Provider-Client)
NO
Telephone or VOIP
NO

HIPAA - HITECH Security

Company States HIPPA Compliant
NO
BAA Agreement Signed
NO
Encryption Type
Resting State Data Encryption - ALWAYS
NO
Resting State Data Encryption - OPTIONAL
NO
Vulnerability Scanned
NO
Vulnerability Scanned - By 3rd Party
NO

User Tools (Provider & Client)

Client Journal or Blog
NO
Assessments & Surveys
NO
Media Sharing
YES
Topical Content for Clients
NO
Whiteboard
YES
File Sharing
YES
Screen Sharing
YES
Widgets or Applications for Clients
YES

Provider Business Tools

E-Prescribing
NO
Client Folders & Notes
NO
Scheduling System
NO
Appointment Alert System
NO
Provider Profile (Website)
NO
Directory Listing Online
NO
Data Export Options
NO

Billing & Insurance

Payment System Online
NO
Client Billing System
NO
Insurance Claim Billing System
NO
Insurance Claim Tracking System
NO

User Requirements

Software Download
YES
Web Camera (Provided By Vendor)
NO
Web Camera (Common/Store Bought)
YES
Headset
NO
Hardware
NO

Technical Requirements (Video)

Cloud Based
NO
Mac/Apple Compatible
YES
HD Enabled
YES
Room Access Controls
NO
Admin Mute Controls
NO
Resolution (Video)
Graceful Degradation
YES
Routing & Switching Services
NO
Full Screen Video
NO
Camera Tilts, Rotates, Zooms
NO
Mobile Access
YES

Additional Specifications

Version
Cloud Based
NO
Mac/Apple Compatible
YES
iPad App
YES
Android App
YES
Mobile Configured
YES

Technical Support

Telephone
NO
Email or Online Form
NO
Chat
NO
Group Forum Online
NO
Help Section on Website
NO
GO TO COMPARISON TABLE

Skype

www.skype.com

Description

Skype is a free online video and audio conferencing platform. The latest version of Skype offers the clearest, crispest, sharpest quality video calling, and High Definition capability. If everyone on the call has an HD quality webcam, you can see the video in High Definition.

Skype Premium offers Group video calls with up to 10 people**, unlimited** calls to phones in US and Canada with 3 and 12 month subscriptions, and live chat customer support

Additional Information

Requirements • A dual core processor, and a fast internet connection of 512 kbit/s or more is required. PC running Windows® XP, Vista or 7, both 32- and 64-bit operating systems. • Internet connection – broadband is best (GPRS is not supported for voice calls). • Speakers and microphone – built-in or separate. • For voice calls recommend broadband connection with 100 kbps down / 100 kbps up. • For group video calling everyone on the call needs Skype 5.0 for Windows or Mac or higher plus webcams, and at least one person needs a group video calling subscription. For best quality we recommend you use a high-speed broadband connection of 4Mbps down / 512kbps up and a computer with a Core 2 Duo 1.8 GHz processor. As a minimum you’ll need a high-speed broad connection of 512kbps down / 128kbps up and a computer with a 1 GHz processor. Group video calls can be between three or more people (up to a maximum of 10). For the best quality, we recommend calls with five people or fewer.

Date Updated

2012-05-03
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There are many choices in telemental health technology and the options are rapidly changing. Each online counseling or telepsychiatry network has its own platform, business model and features to compare. To address the difficulty in sorting through these telemental health options, Behavioral Health Innovation created this independent technology comparison site to help providers find an online mental health provider network that fits their online practice needs. The online platforms in the database would be useful for psychiatrists, psychologists, counselors and social workers. If you need help choosing online counseling technology or would like help setting up an online practice, we have plenty of experience. www.BehavioralHealthInnovation.com.

Behavioral Health Innovation is reliant upon public information and the feedback from the companies represented regarding these products/services and cannot make any warranty regarding this information. This information has been compiled for educational purposes and attempts are made regularly to verify the accuracy of the information. Individuals are encouraged to verify the information represented prior to making a purchasing decision.

If you are feeling suicidal or are in need of urgent mental health care, please contact your local emergency room or call 911 for local assistance.

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