Comparison of Telemental Health Enterprise Technologies & Networks

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Enterprise

Enterprise Telemental Health Technologies

The enterprise level technology options for telemental health are rapidly changing. This independent comparison will help you quickly evaluate the options in telemental health technologies appropriate for large mental health provider groups, hospitals, agencies and EAPs. These platforms were designed for practice groups of Psychiatrists, Psychologists, Counselors & Social Workers.

Enterprise Telemental Health Technologies Comparisons

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Communication

Video Conference (Provider-Client)

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Video Conference (Group Capacity)

6

1

unlimited

1

1

1

250

0

6+

1

unlimited

Yes

1

unlimited

0

1

1

0

10

Unlimited

1

Unlimited

0

0

1000s

Email Over Secure Private Network

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Email Over the Internet

YES

YES

YES

YES

Live Chat (Provider-Client)

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Telephone or VOIP

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

HIPAA - HITECH Security

Company States HIPPA Compliant

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

BAA Agreement Signed

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Encryption Type

256 Bit

256 Bit

End-to-end 128-bit AES encryption

AES 128, FIPS 140 Level-2

256 bit

HTTPS, TLS/SSL, FIPS 140-2 +

See website for details

aes128

TLS 1.0

128 Bit & 2048 Bit Encryption, Digital Signatures

128 Bit

Secure Sockets Layer (SSL)

128 bit

see website

128bit AES

256 Bit

See website for details

see website

SSL

AES 256 bit

AES, SSL, FIPS 140-2 Certified

128-bit secure socket layer (SSL)

SSL

SSI

Resting State Data Encryption - ALWAYS

YES

YES

YES

YES

YES

YES

YES

YES

YES

Resting State Data Encryption - OPTIONAL

YES

YES

YES

Vulnerability Scanned

YES

YES

YES

YES

YES

YES

YES

Vulnerability Scanned - By 3rd Party

YES

YES

YES

YES

YES

YES

User Tools (Provider & Client)

Client Journal or Blog

YES

YES

YES

YES

Assessments & Surveys

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Media Sharing

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Topical Content for Clients

YES

YES

YES

YES

YES

YES

YES

Whiteboard

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

File Sharing

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Screen Sharing

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Widgets or Applications for Clients

YES

YES

YES

YES

YES

YES

YES

YES

YES

Provider Business Tools

E-Prescribing

YES

YES

Client Folders & Notes

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Scheduling System

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Appointment Alert System

YES

YES

YES

YES

YES

YES

YES

YES

Provider Profile (Website)

YES

YES

YES

YES

YES

Directory Listing Online

YES

YES

YES

YES

YES

YES

Data Export Options

YES

YES

YES

YES

YES

YES

YES

Billing & Insurance

Payment System Online

YES

YES

YES

YES

YES

YES

YES

YES

YES

Client Billing System

YES

YES

YES

YES

YES

YES

Insurance Claim Billing System

YES

YES

YES

YES

Insurance Claim Tracking System

YES

YES

YES

User Requirements

Software Download

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Web Camera (Provided By Vendor)

YES

YES

YES

YES

YES

YES

Web Camera (Common/Store Bought)

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Headset

YES

YES

YES

YES

YES

Hardware

YES

YES

YES

YES

YES

YES

YES

Technical Requirements (Video)

HD Enabled

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Room Access Controls

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Admin Mute Controls

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Resolution (Video)

320 or HD 720

6 size options

1

720p

0

1080p

HD

0

1080

0

0

Graceful Degradation

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Routing & Switching Services

YES

YES

YES

YES

YES

YES

YES

YES

YES

Full Screen Video

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Camera Tilts, Rotates, Zooms

YES

YES

YES

YES

YES

YES

YES

YES

YES

Mobile Access

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Additional Specifications

Version

inc

2

Cloud Based

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Mac/Apple Compatible

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

iPad App

YES

YES

YES

YES

Android App

YES

YES

YES

Mobile Configured

YES

YES

YES

YES

YES

Technical Support

Telephone

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Email or Online Form

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Chat

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Group Forum Online

YES

Help Section on Website

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

Total: 42

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